Privacy policy

PRIVACY POLICY
Last Updated: November 11,2025

Mitsukoshi Federal Retail Inc., operating Arigato Rewards by Mitsukoshi, provides this website, membership program, and related services (the “Services”). We are committed to protecting your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules.
By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information Controller (PIC)
Mitsukoshi Federal Retail Inc. is the Personal Information Controller of your data.
Store Addresses:
Beauty: Grand Central Park, Ground Floor Mitsukoshi BGC, 8th Avenue corner 36th Street, North, Taguig
Fresh: Grand Central Park, Basement 1 Mitsukoshi BGC, 8th Avenue corner 36th Street, North, Taguig

2. Data Protection Officer (DPO)
For privacy inquiries or requests:
Data Protection Officer
Email: dpo@mitsukoshifederal.com
Address: Same as company address

3. Personal Information We Collect
We may collect:
Name, contact details, address
Account and profile information
Purchase and transaction history
Payment confirmations (we do not store full card numbers)
Website usage, device identifiers, cookies
CCTV footage (in-store security)

4. Legal Bases for Processing
We process your personal data based on:
Your consent
Performance of a contract (order fulfillment and membership services)
Legal obligations (BIR and regulatory compliance)
Legitimate interests (security and service improvement)

5. Purpose of Processing
Your data is used to:
Manage membership and customer accounts
Process orders, deliveries, and returns
Send updates and promotional offers (only if consented)
Ensure store and system security
Comply with legal and regulatory requirements

6. Data Sharing
We may share your data with:
Shopify (platform system provider)
Payment, logistics, and customer support partners
Marketing service providers (only with consent)
Government agencies when legally required
We do not sell personal information.

7. Data Retention
Membership and account information Retained while the account is active, and for 2 years after inactivity.
Transaction and sales records Retained for 5 years, in compliance with BIR requirements.
Customer support records Retained for up to 1 year.
CCTV footage Retained for 30 days, unless needed for investigation or legal processes.
After the applicable retention period, records are securely deleted or anonymized.

8. Your Rights (RA 10173)
You may:
Access your personal data
Request corrections to inaccurate data
Withdraw consent where applicable
Object to direct marketing
Request deletion subject to lawful retention obligations
File a complaint with the National Privacy Commission
To exercise these rights, contact dpo@mitsukoshifederal.com

9. NPC Complaint Information
National Privacy Commission
https://privacy.gov.ph

10. Updates
We may revise this Policy and will post updates with a revised Last Updated date.

TERMS & CONDITIONS
Last Updated: November 11, 2025
These Terms govern your use of the Arigato Rewards website and membership services (“Services”). By using the Services, you agree to these Terms.

1. Operator
The Services are owned and operated by Mitsukoshi Federal Retail Inc.
2. Eligibility
Users must be 18 years old or of legal age and must provide accurate information.
3. Arigato Rewards Membership
Membership is free and non-transferable and grants access to exclusive offers and updates.
We may suspend or cancel membership if fraudulent or unauthorized use is detected.
4. Product Availability
Prices, availability, and descriptions may change without prior notice.
Some items may have limited quantities.
5. Pricing & Payment
Prices are in PHP and include applicable taxes unless otherwise stated.
Orders are confirmed only after successful payment authorization.
6. Returns & Exchanges
Returns or exchanges require:
Valid receipt/proof of purchase
Item in original condition unless defective
Refunds follow standard payment channel processing timelines.
DTI Consumer Act guidelines apply.
7. CCTV & Security
Store areas are monitored by CCTV for safety, loss prevention, and investigation.
Footage is retained for 30 days unless required for legal proceedings.
8. Acceptable Use
Users must not engage in unlawful, fraudulent, or abusive activities or misuse any content or system functionality.
9. Intellectual Property
All logos, designs, images, text, and digital content belong to Mitsukoshi Federal Retail Inc. or its licensors.
10. Limitation of Liability
We are not liable for system availability issues, third-party service delays, or incidental damages.
Your rights under Philippine consumer law remain protected.
11. Governing Law
These Terms are governed by Philippine law, with venue in Taguig City unless otherwise required.
12. Contact
For membership or service inquiries:
contactus@mitsukoshifederal.com

[ ] I have read and agree to the Terms & Conditions and Privacy Policy.