Terms of service

ARIGATO REWARDS ACCOUNT TERMS AND CONDITIONS

Article 1 (Purpose)
These Terms and Conditions govern the registration, use, and management of the Arigato Rewards Account, a digital loyalty and membership platform operated by the Company to enhance customer convenience and service quality through integrated in-store and online experiences.

The Arigato Rewards Account enables members to access participating services, earn and redeem rewards, and manage their membership using a single registered account across eligible platforms.

Article 2 (Definitions)

For purposes of these Terms:
1. Company refers to Mitsukoshi Federal Retail Inc., a Philippine corporation, and its authorized affiliates.

2. Arigato Rewards refers to the Company’s customer loyalty and rewards program.

3. Account refers to a registered Arigato Rewards Account.

4. Member refers to an individual who has successfully registered an Account.

5. Portal refers to the Arigato Rewards website and any future mobile or digital applications.

6. Rewards refer to points, benefits, discounts, or privileges granted under the program.

Article 3 (Account Registration)

1. Individuals may register for an Arigato Rewards Account by providing complete, accurate, and truthful information through the Portal or other approved channels.

2. Registration is limited to natural persons. Corporate or third-party registrations are not permitted.

3. The Company may reject or cancel registration if:
o False or misleading information is provided;
o The applicant has previously violated these Terms;
o Registration is deemed inappropriate by the Company.

4. Members may request account deletion, subject to settlement of outstanding rewards, transactions, or obligations.

Article 4 (Account Credentials and Security)
1. Members are responsible for maintaining the confidentiality of their login credentials.
2. Each Member is allowed only one Account unless otherwise approved by the Company.
3. The Company shall not be liable for damages arising from unauthorized use resulting from Member negligence.

Article 5 (Use of Arigato Rewards)
1.Members may earn and redeem Rewards in accordance with program rules, promotional mechanics, and eligibility requirements.
2. Rewards may be subject to expiration, usage limits, or exclusions as determined by the Company.
3. Rewards have no cash value and are non-transferable unless explicitly stated.
Article 6 (Suspension and Termination)

The Company may suspend or terminate an Account without prior notice in cases of:
• Fraud, misuse, or abuse of the program;
• Violation of these Terms;
• System integrity or security risks;
• Legal or regulatory requirements.


Article 7 (Personal Information)
Personal information collected under Arigato Rewards shall be handled in accordance with the Company’s Personal Information Handling Regulations, the Philippine Data Privacy Act of 2012 (RA 10173), and applicable policies.


Article 8 (Service Availability and Changes)

  1. The Company may modify, suspend, or discontinue Arigato Rewards or the Portal for operational, technical, or legal reasons.
  2. 2.The Company shall not be liable for losses resulting from service interruption, except where required by law.


Article 9 (Intellectual Property)
All content, systems, trademarks, and materials related to Arigato Rewards are the property of the Company or its licensors and may not be used without authorization.
Article 10 (Governing Law and Jurisdiction)
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes shall be subject to the exclusive jurisdiction of the proper courts of the Philippines.


Article 11 (Amendments)
The Company may amend these Terms as necessary. Continued use of the Arigato Rewards Account after publication of amendments constitutes acceptance of the revised Terms.
Effective Date: April 2026